Covid-19

Covid-19 London Foot and Ankle Surgery - distance consultation

During this outbreak of Covid-19 (Coronavirus) the safety and health of our patients is our top priority. Many of our patients, whether in self-isolation or preferring not to travel into Central London, are not able to make it into the clinic during this difficult time. 

Although our clinics are currently running as normal, if you are now working from home or following social distance advice, we are offering telephone and video consultations. 

Can I have a distance consultation?

We offer video and telephone consultations to both new and existing patients.

Self-funding virtual consultations are now available at a 50% discounted rate during the current outbreak.

To arrange one, please contact our team via: 0207 820 8007 or request a video consultation via our contact form.

Will my insurance cover a distance consultation?

Most major health insurance providers have confirmed they will cover distance consultations in the light of the current situation.

If you are using Private Health Insurance to fund your care, as usual please contact your insurer in advance to authorise. 

What video consultation software do you use?

We utilise a range of video and conferencing tools to provide distance consultations to our patients, including:

  • Skype
  • Zoom
  • Facetime

Please contact us if you would like to request a consultation via a different medium.

Are distance consultations secure?

Our distance consultations are fully compliant, in line with data protection regulations and follow insurance guidelines. This means you can be assured that:

  • The video stream is encrypted
  • There is a direct connection between our clinicians and you
  • The session is not recorded by the provider of the service
  • The consultation will be held in a private location on our end
  • We will protect any personal data or information you give us during the consultation

Find out more:

If you have any further queries, concerns or would like to arrange a distance consultation, please get in touch:

 T. 0207 820 8007
 E. admin@londonfootandanklesurgery.co.uk